Frequently Asked Questions

Order & Shipping

How long does shipping take?

Orders are processed within 1–3 business days. Delivery to the US, UK, and EU takes 10–25 business days on average. You'll get a tracking number by email as soon as your order ships.

Do you ship to my country?

We ship worldwide. If your country isn't available at checkout, email us and we'll sort it out.

How much is shipping?

Shipping is FREE on all orders over $35 USD. Orders under $35 have a flat rate of $4.99.

Product Care

Are these watches waterproof?

All our watches are rated for daily water resistance (3ATM / 30m). This means they handle splashes, hand-washing, and rain. They are not suitable for swimming, showering, or diving.

How long does the battery last?

Battery life depends on the model, but most quartz watches last 1–3 years under normal use. Smart watches need to be charged every 3–7 days depending on usage.

Can I adjust the band size?

Yes. Stainless steel bracelet links can be removed at any watch repair shop or with a standard link removal tool. Leather straps have pre-punched holes for adjustment.

Will the watch arrive in a box?

Most watches come in a simple paper box. Gift-box options are available on selected products.

Returns & Warranty

What if my watch arrives damaged?

Email us within 7 days with photos, and we'll refund or replace it — no need to ship it back.

What if I change my mind?

You have 30 days from delivery to request a return. The item must be unworn in original packaging.

Do the watches come with a warranty?

Yes, all watches come with a 12-month warranty against manufacturing defects. If something breaks due to normal use, we'll make it right.

Payment

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay.

Is my payment secure?

Yes. Our checkout is powered by Shopify Payments and uses 256-bit SSL encryption. Your payment information is never stored on our servers.